Refund policy
Returns
We want you to be completely satisfied with your online purchase, which is why we offer returns within 14 days from the delivery date.
RETURN POLICY
We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, you can return it to us within 14 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:
RETURN CONDITION
Items must be returned in their original condition, unworn, unaltered, unwashed and with their tags attached. If merchandise is returned despite these conditions, your return will be refunded at an additional charge;
REFUNDS
Full price items are eligible for a full refund;
COMPLETE PRICE
Full price items are eligible for refund, exchange or store credit;
ITEMS FOR SALE
Sale items or items purchased during a flash sale/promotional event are only eligible for an in-store credit or exchange;
FINAL SALE
Items marked "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, the items will be returned to you for an additional charge;
PROMOTIONAL CODE
Orders placed with a promotion code that discounts the order (excluding our 10% Welcome Offer) are only eligible for a store credit or exchange;
SWIM
All swimsuits must be tried on with underwear, the protective hygiene strip must remain in place and will not be accepted if removed or altered;
GIFT CARDS
Gift Cards cannot be returned;
RETURN SHIPPING
We suggest that all items be tested as soon as they are received to ensure you can return them within the return window.
Original shipping charges are non-refundable and charges for returned items are the customer's responsibility. citybuyy.com is not responsible for the lack of incoming deliveries of a return. We recommend that you return your items via registered or trackable postal services as returned packages remain the customer's responsibility until received by citybuyy.com.
RETURNS PROCESSING TIME
We strive to process refunds daily, but please allow 3-5 business days for your return to be processed. You will receive an email notification when our team has received your return and again when it has been processed.
DEFECTIVE ITEMS
We sincerely apologize for any inconvenience caused by receiving a defective product. Please contact our customer service team support@citybuyy.com with your order number and images of the fault and we will work with you to resolve it as soon as possible.
NEED HELP?
- support@ citybuyy.com